Refund Policy

Last updated: January 2025 · Effective from: January 2025

1. Free Trial

All new users receive a 48-hour free trial with full access to every feature. No credit card or payment is required during the trial period. If you choose not to subscribe after the trial, no charge is made.

2. Refund Eligibility

You are eligible for a full refund if:

• You request a refund within 7 days of your subscription payment date
• You have not already received a refund for a previous subscription
• Your account is in good standing (not terminated for ToS violations)

3. How to Request a Refund

Email us at support@wacrm-pro.com with:

• Subject line: "Refund Request"
• Your registered email address
• The reason for your refund request (optional but helpful)

We will process your refund within 5–7 business days. The refunded amount will be returned to your original payment method.

4. Non-Refundable Situations

Refunds will not be issued for:

• Requests made after 7 days from the payment date
• Accounts terminated due to violation of our Terms of Service
• Partial-month refunds for mid-cycle cancellations
• Yearly plans after the 7-day window (pro-rated refunds may be considered case-by-case)

5. Subscription Cancellation

You may cancel your subscription at any time. After cancellation, your access continues until the end of the current billing period. No further charges will be made. Cancellation does not automatically trigger a refund unless it is within the 7-day refund window.

6. Payment Gateway

Indian users: payments are processed via Razorpay. Refunds are credited to the original UPI/card/netbanking account used for payment.
International users: payments are processed via PayPal. Refunds are credited to the original PayPal account or card.

7. Contact

For any refund-related queries, contact us at:
Email: support@wacrm-pro.com
Response time: Within 24 hours on business days